Cancellation Policy

At Jade Oasis Esthetics, every appointment is reserved exclusively for you. Your appointment time is carefully set aside to ensure you receive the highest level of personalized care. Because of this, last-minute cancellations and missed appointments make it difficult to accommodate other clients who may be waiting for an opening.

To respect both your time and the time of other guests, we kindly ask that any appointment changes be made at least 24 hours in advance.

Appointments canceled with less than 24 hours’ notice, same-day cancellations, and no-show appointments will be charged 100% of the scheduled service total.

If you know you may be unable to make your appointment, please reach out as soon as possible. Open communication gives us the best opportunity to work with you, potentially fill your appointment time, and help avoid unnecessary charges.

We understand that unexpected situations can arise, and we greatly appreciate your honesty and communication. Our goal is to provide exceptional service while maintaining a schedule that is fair to all clients.

Thank you for respecting our time and supporting a small business. Your understanding allows us to continue providing personalized, high-quality care to every guest.

Late cancellations (less than 24 hours’ notice), same-day cancellations, and missed appointments will be charged 100% of the scheduled service total, as your appointment time is reserved exclusively for you. If you’re unable to make your appointment, please reach out as soon as possible—open communication is always the best way for us to assist you and help avoid unnecessary charges. Thank you for respecting our time and supporting a small business dedicated to providing every guest with exceptional, personalized care.

Refund & Return Policy

At Jade Oasis, I want you to feel confident in what you purchase and the services you receive. Because skincare, treatments, and lifestyle products are all a little different, I have a separate policy for each.

Skin Script Precuts

Because professional skincare is chosen based on your individual skin needs, I recommend reaching out to me before purchasing if you're unsure whether a product is right for you.

Skin Script products purchased through Jade Oasis may be returned if:

  • You contact me within 30 days of purchase.
  • The product is returned within 60 days of purchase.
  • At least 60% of the product remains.
  • The product is in a condition that allows it to be evaluated.

Return shipping is the customer's responsibility unless the product arrived damaged or you received the wrong item.

Some products are final sale and cannot be returned, including seasonal enzymes, masks, testers, and sample-size products marked "Not for Resale."

Once I receive your return, I'll review it and determine whether a refund, exchange, or store credit is the best option.

If your product arrives damaged or you receive the wrong product, please reach out to me as soon as possible so I can make it right.

Facial & Teeth Whitening Services

Because services are performed specifically for you and your individual needs, all completed facial and teeth whitening services are non-refundable.

I do not offer monetary refunds for completed services.

However, if you have a concern about your experience or the results of your service, please reach out to me. I always want you to feel comfortable coming to me with questions or concerns, and I'll do my best to find a solution when appropriate.

Lifestyle & Spa Products

For lifestyle products purchased through the Jade Oasis shop—such as satin or silk pillowcases, facial tools, spa accessories, and other self-care items—I want to make sure you're happy with your purchase.

If you receive an item that you don't love, please contact me within 14 days of receiving your order.

To be eligible for a return, the item should be:

  • Unused
  • Undamaged
  • In its original packaging, when applicable

Depending on the situation, I may offer an exchange or store credit. If a cash refund is absolutely necessary and the item qualifies for a return, I may issue a refund to the original payment method.

Some lifestyle products may be final sale due to hygiene or sanitation reasons.

If your item arrives damaged, defective, or isn't the item you ordered, please contact me as soon as possible. I'll work with you to get the situation taken care of.

Still Have Questions?

If you're unsure whether something qualifies for a return, just reach out to me before sending anything back. I'm always happy to talk it through with you.

Thank you for supporting Jade Oasis and my little oasis of self-care.